IN THIS ARTICLE
IDBI customer care service is available 24/7 for the convenience of the customers. The quality of customer care service is so good, that the customers are assured to get the required help. The sophisticated technology, well-trained customer care executives take the requests and complaints of the customers and get them resolved to save the customers from unnecessary trips to the bank. Not just the complaints or the requests, customer care number can also be called to know information about the latest products. Customers can also check the FAQ section of the site where most of the information is provided. If you are looking for any type of loans then this bank provides IDBI Bank Loans at low interest rates.
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Customers can avail different types of services such as make request for a cheque book, know the account details, stop payment of an already issued check and raise complaints about unresolved requests. The customer care service is free of cost. IDBI Bank is committed to serving the customers to the maximum extent. They take regular feedback on customer satisfaction with the available products. Customers can even make suggestions for improvement of the existing services.
IDBI Customer Care Number and Mail ID
Customers can report their grievances in different steps. As a first step, they can call the customer care executives at on toll-free numbers +91-22-66937000. Customers outside India can call at +91-22-66937000. To hot list the IDBI Debit Cards they can call the toll-free number 1-800-22-6999. Customers can also send an SMS to IDBICARE to 9220800800. After sending the SMS the customer can expect a call back from the customer care executives.You can also get customer care information from IDBI Net Banking.
As a second step customers can make their complaint by submitting a customer complaint form available online under the customer care tab on the home page.
Select the complaint type from the list of available complaints and click submit button. A complaint reference number is provided to the customer which can be used later to check the status of the application.
Click on Track complaint status link to know the status of the complaint. Provide the complaint reference number and click submit button.
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The third step for submitting a complaint is by writing an email at [email protected]. Customers can also address their complaints to customer care center, IDBI Bank Ltd. 19th floor, IDBI Tower, WTC Complex, Cuffee Parade, Colaba – 400 005. After submitting a complaint through any of the modes, the customer can expect the complaint to be resolved within 8 working days. If a response is not received during the period then they can directly contact the grievance redressal officer between 10.a.m to 6.p.m during the weekdays except on 2nd and 4th Saturdays and Sundays). You can also check the other banks contact numbers Axis Bank Customer Care, Canara Bank Customer Care and Central Bank of India Customer Care for banking related issues.
IDBI Toll-Free Number
Customers can call the IDBI toll free number 1800-22-1070 or 1800-200-1947 to report any of their queries or complaints.
FAQ’s Related to IDBI Customer Care
- What are the different means through which a customer can submit a complaint to the customer care executives?
- Email – [email protected] .
- Calling the toll free numbers – 1800-22-1070 or 1800-200-1947.
- Writing a letter -IDBI Bank Ltd. 19th floor, IDBI Tower, WTC Complex, Cuffee Parade, Colaba – 400 005.[/mks_toggle]
2. When can a customer expect for a complaint to be resolved?[/mks_toggle]Customers can expect their complaints to be resolved within a period of 8 days.[/mks_toggle]
3. What are the next steps to be followed if the complaint is not addressed?
[/mks_toggle]The customers are recommended to contact the concerned grievance redressal officer directly during the banking hours of 10 a.m. to 6 p.m from Monday to Saturday.[/mks_toggle]